Privacy Policy

1. Introduction

This Privacy Policy outlines the collection, use, and protection of personal data by the Player Care System ("We," "Us," or "Our"). Our application, available on both web and mobile platforms, is committed to safeguarding the privacy of all users in accordance with the General Data Protection Regulation (GDPR) and other applicable laws in the UK and EU.

2. Data Collection

We collect personal information necessary for the efficient functioning of the Player Care System, including but not limited to:

• Player and staff personal details (e.g., names, contact information)
• Performance data
• Communication logs

3. Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: When you provide explicit consent for us to collect and use your data.
• Legitimate Interests: For the purposes of improving workflows and ensuring operational efficiency.
• Contractual Obligation: When processing is necessary to fulfill our contract with you.
• Legal Compliance: Where we are legally obligated to process data.

4. Data Use

We use personal data for the following purposes:

• To provide and enhance the player care services.
• To improve system performance and automate workflows.
• To communicate with staff and authorized personnel.
• To comply with legal obligations.

We do not sell, lease, or share your data with third parties unless required by law or explicitly consented to by the user.

5. Data Sharing

We may share data with:

• Authorized personnel within sports leagues and player care staff for workflow optimization.
• Third-party service providers who assist in system operation, under strict confidentiality and data security agreements.
• Government authorities where required by law or legal proceedings.

6. Data Security

We take data security seriously and implement appropriate organizational and technical measures to protect your personal information. These measures include:

• Encryption of data in transit and at rest.
• Regular security assessments and penetration tests.
• Secure authentication methods and access controls.
• Compliance with industry-standard data protection frameworks.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer required, we will securely delete or anonymize it.

8. User Rights

Under GDPR, users have the following rights:

• Right to Access: You may request access to your personal data that we hold.
• Right to Rectification: You can request corrections to inaccurate data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data when it is no longer necessary for the purposes it was collected.
• Right to Restrict Processing: You can ask us to limit the processing of your data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us at enquiries@smolapp.com. We will respond to your request within the timeframes required by GDPR.

9. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses or other lawful transfer mechanisms.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated through our website and become effective upon posting. We encourage users to regularly review this policy for updates.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

12. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence or in the UK.